Refund and Return Policy

Shipping Information

We offer FREE SHIPPING for purchases over $100 to everywhere in Australia. Our delivery time is usually between 3 -10 business days, depending on where you reside. For international order please be aware that the delivery time will vary according to the destination country. Please note that any cost of duties or taxes imposed by the destination country will be under your responsibility. 

Returns Policy - Change of mind

 We offer 30 days return policy for unopened and unused products due to change of mind. Your returned item must be in new, unopened condition and in its original packaging. Opened items cannot be returned. In order to arrange a return, please contact us through our email info@bodymassager.com.au for more information. As soon as we receive the item it will be verified by our team and, if approved, we will issue a refund.

Unless proof faulty, items such as pillows cannot be returned or exchanged for hygiene and security reasons. Please, read the item description carefully before placing your order.

Refunds and Replacements

 If you unfortunately received a faulty or damaged item, please, send us a video and/or photo on our email info@bodymassager.com.au demonstrating what is wrong with the product so we can take a look and help you with it. Depending on the situation we may require you to send us the product back to better evaluate and send you a replacement or refund, as you prefer and if eligible.

The shipping costs will be your responsibility and, if the product is confirmed to be faulty, we will refund the value back to you according to your postage receipt.

We are not responsible for returned items lost on the way to us.

All refunds will be made according to your original payment method and may take between 3-5 business days according with it. If you are not sure that a refund was made, please, check your spam box or contact us for more information.

Please note that all returned items will be tested and, if declared to be in perfect working condition, it will be sent back to you.