Refund and Return Policy

 

Returns Policy - Change of mind

We offer 30 days return policy for unopened and unused products due to change of mind. Your returned item must be in a new, unopened, in original plastic condition and in original packaging. Opened items cannot be returned. Please contact us through our email at info@bodymassager.com.au for more information to arrange a return. As soon as we receive the item, it will be verified by our team, and if approved, we will issue a refund.

Unless proven faulty, items such as pillows cannot be returned or exchanged for hygiene and security reasons. Please, read the item description carefully before placing your order.

Refunds and Replacements

 If you, unfortunately, received a faulty or damaged item, please, send us a video and/or photo on our email info@bodymassager.com.au demonstrating what is wrong with the product, so we assist you with it. Depending on the situation, we may require you to send us the product back to evaluate it better and send you a replacement or refund, as you prefer and if eligible.

The shipping costs will be your responsibility, and if the product is confirmed to be faulty, we will refund the value to you according to your postage receipt.

We are not responsible for returned items lost on the way to us.

All refunds will be made according to your original payment method and may take between 3-5 business days. If you are not sure that a refund was made, please, check your spam box or contact us for more information.

*Please do not try to fix your item by yourself. Products opened or changed will automatically lose the right to refund or replacement.

**All returned items will be tested, and if declared to be in perfect working condition, they will be returned to you.