Shipping & Handling
The time for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality, check and packaging. All orders are usually sent to our warehouse for dispatch within 2 days after the order is placed and payment is received.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.
Australia Post Standard Shipping 5 to 9 days.
Australia Post Express Shipping 1 to 3 days.
Depending volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice is the quality of our products. Thanks for understanding.
As we approach the busiest time of the year, we ask our customer to please plan their purchases in advance so that we can guarantee the delivery of your items according to the expected date.
For more information on estimated shipping and shipping dates advice during this time of year, please check Australia Post page here: www.auspost.com.au/christmas
If you need to make changes to your order, please email us within 24 hours of placing your order and we will be happy to make the required changes. If your order has already been shipped we will not be able to change it unfortunately. Please make sure to check you have selected the right size and colour to avoid disappointment.