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Frequently Asked Questions
What is your return and exchange policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and with all packaging. To start a return, contact our support team and we will guide you through the process.
Do products include a warranty?
Yes. All WAGNUM products include a 12-month warranty from the date of purchase, covering manufacturing faults and product defects. Warranty applies to full-price and sale items.
How long does delivery take?
Orders ship from Sydney, with most Australian metro deliveries arriving within 2 to 4 business days. Regional areas may take slightly longer. Once shipped, you will receive tracking details to monitor your delivery.
How can I track my order?
You will receive an email with tracking details once your order has been dispatched. You can use the tracking link at any time to follow your delivery progress.
What payment methods do you accept?
We’re committed to responsible fashion. Many of our products are made with eco-friendly materials and produced in ethical, fair-wage factories.